Terms of Service

Welcome to Urban Counsellor. By accessing or using our website and services, you agree to be bound by these Terms of Service. Please read them carefully.

1. Acceptance of Terms

By accessing or using the Urban Counsellor platform, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services.

2. Eligibility

You must be at least 18 years of age to use our services. By using our platform, you represent and warrant that you meet this age requirement. If you are under 18, you may only use our services with the involvement of a parent or legal guardian.

3. Services Description

Urban Counsellor provides an online platform connecting users with licensed mental health professionals for counselling services. We facilitate the booking and management of counselling sessions but do not provide medical or clinical services directly.

4. User Accounts

You are responsible for maintaining the confidentiality of your account credentials.

You agree to provide accurate and complete information during registration.

You are responsible for all activities that occur under your account.

You must notify us immediately of any unauthorized use of your account.

5. Booking and Cancellation

Appointments must be booked through our platform.

Cancellations should be made at least 24 hours before the scheduled session.

Late cancellations or no-shows may result in charges as per our cancellation policy.

Counsellors reserve the right to reschedule or cancel appointments when necessary.

6. Payment Terms

All payments are processed securely through our payment gateway. Prices are displayed in Indian Rupees (INR) unless otherwise specified. Refunds are subject to our refund policy and may vary based on circumstances.

7. Professional Conduct

All counsellors on our platform are independent professionals. While we verify their credentials, the relationship between you and your counsellor is independent of Urban Counsellor. We encourage you to report any concerns about professional conduct.

8. Confidentiality

We take confidentiality seriously. Communications between you and your counsellor are private. However, counsellors may be required by law to disclose information in certain circumstances, such as risk of harm to yourself or others.

9. Intellectual Property

All content on the Urban Counsellor platform, including text, graphics, logos, and software, is the property of Urban Counsellor or its content suppliers and is protected by intellectual property laws.

10. Limitation of Liability

Urban Counsellor is not liable for any direct, indirect, incidental, or consequential damages arising from your use of our services. Our platform is provided "as is" without warranties of any kind.

11. Modifications to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting. Your continued use of our services after changes constitutes acceptance of the modified terms.

12. Governing Law

These Terms of Service are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Mumbai, India.

13. Contact Us

If you have any questions about these Terms of Service, please contact us atcare@urbancounsellor.com.