Privacy Policy

At Urban Counsellor, your privacy and trust are essential. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website and services.

1. Information We Collect

Personal details: name, email address, phone number, and other contact information you provide.

Account & profile data: preferences, specialties, availability (for counselors), and uploaded documents.

Usage data: pages visited, interactions, device/type, approximate location (via IP), and cookies.

Communication data: messages and support requests sent through our platform.

2. How We Use Your Information

Provide, operate, and improve our services and user experience.

Facilitate bookings, scheduling, and secure communications.

Verify identities and maintain platform safety and compliance.

Send service-related notifications (e.g., confirmations, reminders, updates).

Comply with legal obligations and enforce our Terms of Service.

3. Cookies & Tracking

We use cookies and similar technologies to keep you signed in, remember preferences, and measure performance. You can control cookies through your browser settings. Some cookies are essential to the site’s functionality.

4. Data Sharing & Disclosure

We do not sell your personal data. We may share information with trusted processors (e.g., hosting, payments, analytics) who operate under confidentiality and data protection agreements. We may disclose data if required by law or to protect rights, safety, or security.

5. Data Retention

We retain personal data only as long as necessary for the purposes described or as required by law. When no longer needed, we securely delete or anonymize the data.

6. Security

We implement technical and organizational measures to protect your data, including encryption in transit, secure authentication, and access controls. No method of transmission or storage is 100% secure; we continually improve our safeguards.

7. Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your personal data, and to withdraw consent where applicable. To exercise rights, contact us using the details below.

8. Children’s Privacy

Our services are intended for individuals 18+. We do not knowingly collect data from children under 13 (or the applicable age of consent). If you believe a child provided personal data, please contact us so we can take appropriate action.

9. International Transfers

Your data may be processed in countries other than your own. We use safeguards such as contractual protections to ensure adequate data protection when information is transferred.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version with a new effective date. Continued use of the services signifies acceptance of the changes.

11. Contact Us

If you have questions or requests regarding this Privacy Policy, contact us atcare@urbancounsellor.com.