Question 1

What is the difference between a psychiatrist and a psychologist?

Accepted Answer

A psychiatrist is a medical doctor who can diagnose mental health conditions and prescribe medicine. A psychologist has an advanced degree in psychology and works through talking therapy and assessment, without prescribing medicine. A counsellor offers structured talking support for everyday and emotional difficulties. If medicine may be needed, a counsellor or psychologist can suggest seeing a psychiatrist.

Question 2

What does counselling mean, and what does a therapist do?

Accepted Answer

Counselling is a confidential conversation with a trained professional that helps you understand what you are going through, work through difficulties and build healthier ways of coping. A therapist is a trained professional who guides this work over a series of sessions.

Question 3

What is the meaning of therapist and psychologist in Hindi?

Accepted Answer

In Hindi, a psychologist is called 'मनोवैज्ञानिक' (manovaigyanik) — someone who studies the mind and behaviour. A therapist or counsellor is often called 'परामर्शदाता' (paramarshdata) — someone who offers emotional support and guidance through conversation.

Question 4

What is cognitive behavioral therapy (CBT)?

Accepted Answer

Cognitive behavioral therapy is a structured talking therapy that looks at the links between thoughts, feelings and actions, and helps you practise more helpful ways of responding. Some of our counsellors use CBT-based approaches where they suit your needs.

Question 5

What happens in the free 15-minute intro call?

Accepted Answer

The intro call is a short, free conversation to understand what you are looking for and explain how sessions work. It is not a diagnosis or a therapy session. Only this intro call is free; regular sessions are paid.

Question 6

Which languages are sessions available in?

Accepted Answer

Sessions are available in English and Hindi.

Question 7

What do I need for an online session?

Accepted Answer

A phone, tablet or computer with a stable internet connection, and a quiet, private space where you can talk freely. Headphones can help with privacy.

Question 8

What is Urban Counsellor?

Accepted Answer

Urban Counsellor is a professional mental health platform that connects you with qualified counsellors and therapists. We offer online and in-person counselling services for individuals, couples, and families.

Question 9

How do I book an appointment?

Accepted Answer

You can book an appointment by visiting our 'Book Appointment' page, selecting a service, choosing a counsellor, and picking a convenient time slot. You'll receive a confirmation email with all the details.

Question 10

What types of counselling services do you offer?

Accepted Answer

We offer a wide range of services including individual counselling, couple counselling, marriage counselling, postpartum depression support, anxiety and stress management, and more. Visit our Services page for a complete list.

Question 11

Are the counsellors qualified?

Accepted Answer

Yes, all our counsellors are licensed mental health professionals with relevant qualifications and experience. Each counsellor goes through a thorough verification process before joining our platform.

Question 12

Is online counselling effective?

Accepted Answer

Research shows that online counselling can be just as effective as in-person therapy for many mental health concerns. It offers convenience, accessibility, and can be done from the comfort of your home.

Question 13

How long is each session?

Accepted Answer

Standard counselling sessions are typically 45-60 minutes long. The duration may vary depending on the type of service and your specific needs.

Question 14

Is my information kept confidential?

Accepted Answer

Absolutely. We take your privacy very seriously. All your personal information and session details are kept strictly confidential in accordance with our Privacy Policy and applicable data protection laws.

Question 15

Can I change or cancel my appointment?

Accepted Answer

Yes, you can reschedule or cancel your appointment. We recommend doing so at least 24 hours in advance to avoid any cancellation fees. Contact our support team for assistance.

Question 16

What payment methods do you accept?

Accepted Answer

We accept various payment methods including credit/debit cards, UPI, net banking, and digital wallets. Payment is processed securely through our payment gateway.

Question 17

How do I become a counsellor on Urban Counsellor?

Accepted Answer

If you're a qualified mental health professional interested in joining our platform, please visit our 'Join Our Team' page and submit your application. Our team will review your credentials and get back to you.

Frequently Asked Questions